If they still refuse to pay, our procedure is to notify our control center and go from there. We’re required to ask for payment three times. What do you do if someone tries to get on without paying, like sneaking in through the back door?įirst stop that passenger and let them know the entrance is through the front door. Traffic can make things a little hectic for us some times and safety is always our first priority but we always try to acknowledge the customer as a person. We as operators get a bad rap for being mean. The minute I open my doors, the first thing I do is acknowledge my customers. It means keeping a clear mind and making sure you’re always smiling, always saying hello. Some people are not going to be nice and some of them are going to be really nice. Dealing with the general public you’re getting different attitudes at all times. He recently won first place in the Customer Service Challenge at the international Bus Roadeo and he’s got tips for how to become a black belt in using the CTA effectively. Jairo Naranjo’s piloted CTA buses for a decade, currently driving the #80 Irving Park Express from Harlem Avenue to the lake.
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